Manufacturing
Where are your soccer socks made?
We pride ourselves on making products that are wholly designed and made in the USA.
How are your soccer socks made?
We’ve been focused on building close and trusted relationships with a select group of manufacturers and suppliers who pride themselves on making top quality products. The merino yarn that we use in our socks is imported from Germany and sent to our manufacturing partners in North Carolina, who knit our finished socks using famed Lonati machines from Italy.
Discounts & Promotions
How do I add a discount or promotion code?
On occasion, we will release discount and promotional codes to our customers. You will be presented with a field where you can enter a code on the cart and checkout pages of the site. Sign up for our newsletter at the bottom of the page to keep up with the latest product releases and promotions.
Sizing
How do I know what size to purchase?
Currently we only offer our socks as one size fits all. If your shoe size is between 6-13 US, our socks should fit great. In the future, we plan on releasing a small range of sizes for all our socks, for an even better fit.
Sock Care
What’s the best way to wash and dry my socks?
Your Merino Wool soccer socks can be thrown into a regular washing machine — although we recommend doing so at a low to cold temperature. The same goes for drying, except we also recommend hang-drying if you’re able to, as this will improve the longevity of your socks.
It also helps to turn your socks inside out before washing and drying, because Merino fibers can get a little fuzzy if they’re exposed to constant friction against other garments, particularly during a drying cycle. The naturally occurring fuzz won’t actually affect the life of your socks, but by reducing the amount of it, they’ll keep their original look even longer.
How often should I wash my socks?
Since Merino Wool contains naturally occurring bacteria that help to reduce odor levels in worn socks, you’ll find that you won’t need to wash your socks quite as often as cotton or poly/nylon alternatives. Just give them a quick sniff and if they smell pretty good, they should also be good for wearing!
Ordering
Can I change or cancel my order?
Of course! We usually ship out orders within 1-2 business days, so it is recommended that you reach out to us as soon as possible. Please contact us at orders@elevenft.com and include your order number in the subject line.
I have a question about my order, what should I do?
Please contact us at orders@elevenft.com and include your order number in the subject line of the email.
What payment methods do you accept?
Currently, we accept all major credit cards.
What if an item is out of stock?
Unfortunately, there are times where we may sell out of certain items. We apologize for the inconvenience. On occasion we make items available for pre-order, but also feel free to shoot us an email at hello@elevenft.com for more information.